Effective Date: 10th November 2024

Last Updated: 10th November 2024

xyndata s.r.o. (“xyndata,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website, mobile applications, and related services (collectively, the “Services”).

1. Information We Collect

1.1 Information You Provide

• Personal Data: Name, email address, phone number, postal address (if shared), and billing history.
• Verification Data: Phone numbers for account security.
• Communication Preferences: Newsletter subscriptions and opt-in status.

1.2 Information We Collect Automatically

• Technical Data: IP addresses (stored in log files), browser type, and usage patterns through cookies and similar technologies.
• Crash Analytics: Data from Sentry for diagnosing technical issues.

1.3 Third-Party Services

We use third-party services such as OpenAI and Claude.ai to process user inputs and enhance our AI capabilities.

2. How We Use Your Information

• Service Provision: To provide, maintain, and improve our Services, including AI-based functionalities.
• Payment Processing: Stripe handles secure transactions and billing.
• User Support: To assist with account issues, feedback, or troubleshooting.
• Analytics and Marketing: Using tools like Google Analytics, Facebook Pixel, and Firebase to analyze usage patterns and send newsletters (if subscribed).
• Compliance: To comply with legal obligations and enforce our Terms of Service.

3. Data Sharing

We share your data only in the following cases:

• AI Processing: User inputs may be processed by OpenAI or Claude.ai to generate responses.
• Payment Providers: Stripe processes payment-related data securely.
• Analytics and Tracking: Google Analytics and Facebook Pixel for improving user experience.

We do not sell, rent, or share your personal data with other third parties or government entities.

4. Data Retention

We retain your personal data for 3 months after account termination or inactivity. After this period, your data will be securely deleted unless required by law.

5. Cookies and Tracking

We use essential cookies for functionality and analytics. Users will have the option to accept or decline non-essential cookies through a cookie consent dialog.

6. Users Under 18

Our Services are not intended for users under the age of 18 without parental consent. If you are under 18, you may use the Services only with the involvement of a parent or guardian.

7. Data Security

We employ the following measures to protect your data:

• Encryption: Standard encryption at rest for all stored data.
• Access Control: Firebase authentication restricts unauthorized access.

8. International Data Transfers

Data processed by OpenAI and Claude.ai may be transferred and stored outside the European Economic Area (EEA). These third-party providers are responsible for ensuring compliance with data transfer regulations.

9. Your Rights

Under the General Data Protection Regulation (GDPR), you have the following rights:

• Access and Rectification: Request access to or correction of your personal data.
• Erasure: Request deletion of your data (“right to be forgotten”).
• Objection: Opt out of certain processing activities, such as marketing communications.

To exercise your rights, contact us at:

• Email: privacy@xyndata.com
• Postal Address: xyndata s.r.o., Braunerova 563/7, 18000, Prague, Czech Republic

10. Marketing Communications

You may subscribe to our newsletter and opt-out at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website, and the “Last Updated” date will reflect the most recent changes. Continued use of the Services constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

• Email: info@xyndata.com
• Website: https://xyndata.com/contact-us
• Postal Address: xyndata s.r.o., Braunerova 563/7, 18000, Prague, Czech Republic

13. Trademarks

All third-party services and trademarks mentioned in this Privacy Policy, such as Sentry, Google Firebase, Stripe, Google Analytics, OpenAI, and Claude.ai, are the property of their respective owners. Their mention does not imply any affiliation, endorsement, or sponsorship by these entities.